How+to+deal+with+difficult+students,+parents,+staff+members,+and+others

Dealing with difficult people

 * [[file:How to Handle Emotionally Charged Situations In the Workplace.doc]] How to Handle Emotionally Charged Situations In the Workplace (notes from audio CD).
 * [[file:SommersConflict.doc]] Notes from Dr. Bill Sommers, author of //Living on a Tightrope: a Survival Handbook for Principals//, audio lecture.
 * [|ACE class] - if I work on a PhD, would I get this kind of practical advice?
 * Suggestions from HR.BLR.Com article 7/1/09 (Trainor) - difficult issues: use word "perception"; say thank you, I'm sorry when appropriate; show employee negative behavior affect on others.